Gift Delivery across Israel | Personal & Corporate orders
Privacy and Cookie Policy
This policy explains how Walwater Gifts Israel collects, uses, shares, stores, and protects personal data when you visit GiftsInIsrael.com, place an order, contact us, or receive a gift through our service.
1. Who We Are
GiftsInIsrael.com is operated under the business name Walwater Gifts Israel. You can contact us about privacy or personal data at Info@SendGiftsInIsrael.com. Our services are aimed at customers who send gifts to recipients in Israel. Customers may order from Israel or another country.
2. When This Policy Applies
This policy applies when you:
● visit or use GiftsInIsrael.com;
● create an account or place an order;
● contact us by email, telephone, a website form, or social media;
● join our email list or respond to a survey;
● receive a gift ordered through our website; or
● deal with us as a business customer, supplier, or service partner.
This policy does not control websites or services owned by other companies. Their own privacy notices apply when you use them.
3. Personal Data We Collect
Data About Customers and Website Users
Depending on how you use our website, we may collect:
- Identity data, such as your name, account name, company name, job title, and customer number.
- Contact data, such as your billing address, email address, and telephone number.
- Order data, such as the gift selected, card message, delivery request, order value, discount, and order history.
- Payment data, such as payment status, payment method, billing details, and transaction reference. Payment providers process full card or account details under their own privacy terms.
- Account data, such as login details, saved addresses, preferences, and account activity.
- Communication data, such as emails, support messages, call notes, feedback, and complaint records.
- Marketing data, such as newsletter choices, campaign responses, and consent records.
- Technical data, such as IP address, device type, browser, operating system, time zone, language, cookie identifiers, and security logs.
- Usage data, such as pages viewed, searches, links selected, cart activity, and interactions with our website.
Data About Gift Recipients
- A customer may give us personal data about another person so we can deliver a gift. This may include the recipient’s name, address, telephone number, company, delivery notes, preferred date, and the message sent with the gift.
- The customer must have a lawful reason to provide this data. We use recipient data only to prepare the gift, arrange delivery, solve delivery issues, prevent fraud, keep required records, and handle support requests.
Sensitive Personal Data
- We do not ask customers to provide sensitive personal data. Please do not include medical details, religious beliefs, identity numbers, or other sensitive facts in card messages, delivery notes, or support requests. If you share such data without being asked, we will only use it when needed to handle your request or meet a legal duty.
4. How We Collect Personal Data
We collect personal data in these ways:
- directly from you when you order, create an account, contact us, or join our email list;
- from the person who orders a gift for you; automatically through cookies, server logs, and similar tools;
- from payment providers, delivery firms, fraud checks, and support providers; and
- from public business records or information supplied by a corporate customer
5. Why We Use Personal Data
We only use personal data when we have a lawful reason. The reason depends on the activity and the law that applies.
Order and Contract Purposes
- Create and manage your customer account.
- Take payment and process your order.
- Prepare, pack, and deliver the gift.
- Contact the customer or recipient about delivery.
- Manage replacements, complaints, returns, refunds, and support.
- Prepare invoices and order records.
Legal Duties
- Keep tax, accounting, payment, and transaction records.
- Respond to lawful requests from courts, regulators, or public bodies.
- Meet product, age, consumer, and data protection rules.
- Record and handle personal data requests and security incidents.
Our Legitimate Business Interests
- Protect our website, customers, recipients, staff, and business from fraud or misuse.
- Improve our products, website, customer care, and delivery process.
- Measure site use and fix technical problems.
- Keep business records and defend legal claims.
- Send suitable marketing to existing customers where the law allows it.
Consent
- We rely on consent when the law requires it, such as for some marketing emails and nonessential cookies. You can withdraw consent at any time. This will not change the lawful use of data before consent was withdrawn.
6. Payments
Online payments may be handled by providers such as Stripe, Mollie, or PayPal. These providers collect and process payment data under their own privacy notices. Walwater Gifts Israel receives the payment result and transaction details needed to manage the order. We do not need to store your full payment card number.
7. Sharing Personal Data
We share personal data only when needed for the purposes described in this policy.
Recipients may include:
- couriers, local delivery partners, and fulfillment partners;
- payment providers, banks, and fraud prevention services;
- website hosting, ecommerce, security, email, analytics, and support providers;
- accountants, lawyers, insurers, and professional advisers;
- public bodies, courts, regulators, or law enforcement when legally required; and
- a buyer, investor, or adviser if our business is sold, merged, or reorganized.
Delivery partners receive the recipient details needed to complete delivery. They may contact the recipient by telephone or message. We do not sell personal data.
8. International Data Transfers
We serve customers in many countries and deliver gifts in Israel. Some service providers may process data outside the European Economic Area or outside Israel. When required, we use lawful transfer methods and suitable safeguards. These may include an adequacy decision, standard contract terms, or another method allowed by data protection law.
9. How Long We Keep Personal Data
- We keep personal data only as long as needed for the purpose for which it was collected. We also keep records when tax, accounting, consumer, payment, fraud, or legal rules require it.
- Order, invoice, payment, and accounting records are kept for the period required by law.
- Account data is kept while the account remains active and for a reasonable period afterward.
- Support and complaint records are kept while the matter is open and for a reasonable period after closure.
- Marketing records are kept until you unsubscribe, object, or withdraw consent, plus a limited suppression record so we respect your choice.
- Cookie and analytics data is kept for the period stated in the cookie tool or provider settings.
- Recipient delivery data is kept only as long as needed for delivery, support, fraud checks, and required business records.
We may keep anonymized data for longer because it no longer identifies a person.
10. Data Security
We use reasonable technical and organizational steps to protect personal data from loss, misuse, unauthorized access, change, or disclosure. These steps may include encryption, access controls, backups, monitoring, staff duties, and secure service providers.
No online service can promise complete security. Please protect your account password and tell us if you think someone has accessed your account without permission. We maintain a process for suspected personal data breaches. We notify affected people and regulators when the law requires it.
11. Your Privacy Rights
Your rights depend on your location and the law that applies. Subject to legal limits, you may have the right to:
- ask whether we process your personal data and receive a copy;
- correct personal data that is wrong or incomplete;
- ask us to delete personal data in certain cases;
- ask us to limit processing in certain cases;
- object to processing based on legitimate interests;
- object to direct marketing at any time;
- receive certain data in a portable format;
- withdraw consent when processing is based on consent; and
- ask for human review when a decision with legal or similar effects is made only by automated means.
These rights are not absolute. We may need to keep data to complete an order, meet a legal duty, protect another person, prevent fraud, or defend a legal claim.
How to Make a Request
Email Info@SendGiftsInIsrael.com. Tell us which right you wish to use and give enough detail to find the relevant data. We may ask for proof of identity before releasing or changing personal data.
We normally respond within one month when the GDPR applies. Complex requests may take longer when the law allows it. We usually do not charge a fee. We may charge a reasonable fee or refuse a request that is clearly unfounded, repetitive, or excessive, where the law permits.
Complaints
You may contact the data protection authority in your country. Please contact us first if possible. We will try to resolve your concern quickly.
12. Marketing Choices
You can unsubscribe from marketing emails by using the link in the email or contacting us. Stopping marketing emails does not stop order messages, delivery updates, security notices, or replies to your questions. We keep a limited record of people who opt out so we do not add them back to marketing lists by mistake.
13. Children's Privacy and Alcohol Orders
Our website is not aimed at children. We do not knowingly collect personal data from children for account creation or marketing. Alcohol may only be bought and received by people who meet the legal age rules that apply. The customer must not order alcohol for a person who is not legally allowed to receive it. A delivery partner may ask for age or identity checks when required.
14. Third Party Links
Our website may link to websites, plugins, or services run by other companies. Those services may collect personal data under their own privacy terms. We do not control their privacy practices. Read their notices before giving them personal data.
15. Changes to This Policy
We may update this policy when our services, providers, or legal duties change. The newest version will appear on GiftsInIsrael.com with a new update date. We may also tell customers about major changes by email or a website notice when suitable.
Cookie Policy
1. What Cookies Are
Cookies are small text files stored on your device when you visit a website. Similar tools may use pixels, local storage, tags, or software development kits. In this policy, the word cookies includes these similar tools where suitable.
2. Why We Use Cookies
We may use cookies to:
- keep the website and shopping cart working;
- remember account, language, and preference choices;
- protect accounts, payments, and the website from fraud or misuse;
- understand how visitors use the website;
- find errors and improve speed or design;
- measure marketing results; and
- show suitable advertising when you consent and the law allows it.
3. Types of Cookies
Strictly Necessary Cookies
These cookies support core tasks such as page security, checkout, cart contents, payment steps, consent choices, and account login. The website may not work properly without them.
Preference Cookies
These cookies remember choices such as language, region, saved settings, and display preferences.
Analytics Cookies
These cookies help us understand visits, page use, traffic sources, errors, and website performance. We use them only with consent when consent is required.
Marketing Cookies
These cookies may measure advertising, limit repeated ads, or help show ads based on interests. They may be set by us or an advertising partner. We use them only with consent when required.
4. Session and Persistent Cookies
Session cookies normally expire when you close your browser. Persistent cookies stay on your device until their set expiry date or until you delete them. The exact lifetime depends on the cookie and purpose. Current cookie names, providers, purposes, and expiry periods should appear in the website’s cookie settings tool.
5. First Party and Third Party Cookies
First-party cookies are set by GiftsInIsrael.com. Third-party cookies are set by another service used on the website. These services may include payment, analytics, video, social media, support, security, map, or advertising providers. A third party controls its own cookies and data use. Review that provider’s privacy and cookie terms for more information.
6. Your Cookie Choices
When required, our cookie banner lets you accept, reject, or manage nonessential cookies. Strictly necessary cookies may remain active because the website needs them to provide requested services.
You can change your choices later through the cookie settings link on our website. You can also block or delete cookies through your browser. Blocking cookies may stop the cart, checkout, login, payment, or saved preferences from working correctly.
7. Browser Controls
Most browsers let you view, block, or delete cookies through privacy or site settings. Menu names may change when browsers update. Use your browser’s official help page for current steps.
- Google Chrome: open Settings, then Privacy and security, then Third-party cookies or Delete browsing data.
- Microsoft Edge: open Settings, then Cookies and site permissions, then Manage and delete cookies and site data.
- Mozilla Firefox: open Settings, then Privacy and Security, then Cookies and Site Data.
- Apple Safari: open Settings or Preferences, then Privacy, then Manage Website Data and Tracking Choices.
8. Cookie List
The website’s cookie settings tool should provide the current cookie list. That list should show each cookie’s name, provider, purpose, category, and expiry period. The website team should update the list whenever a plugin, payment service, analytics tool, or advertising service changes.
Contact: For questions about cookies or personal data, contact Walwater Gifts Israel at Info@SendGiftsInIsrael.com.
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