Gift Delivery across Israel | Personal & Corporate orders

Terms and Conditions

These Terms and Conditions govern your use of GiftsInIsrael.com and purchases made through the website.

GiftsInIsrael.com is trading as Walwater Gifts Israel. References to “we,” “us,” and “our” mean Walwater Gifts Israel.

By using the website or placing an order, you agree to these Terms and Conditions. Please read them before completing your purchase.

1. Our Website and Services

GiftsInIsrael.com provides gift baskets, food gifts, alcohol gifts, baby gifts, corporate gifts, and related products for delivery within Israel.

Products and delivery services may differ by city, postcode, season, and stock. Some products are available only in selected delivery areas.

We may update, suspend, or remove products and website features without prior notice.

2. Customer Requirements

You must be at least 18 years old to create an account or place an order.
You must provide correct and complete information during checkout. This includes your contact details and the recipient’s delivery information.
You may not use our website for unlawful, fraudulent, abusive, or harmful purposes.
You are responsible for checking your order before payment.

3. Products

Product photographs show the general style and contents of each gift. Colours, packaging, brands, decorations, and basket designs may differ from the pictures.

All products are subject to availability. Stock can change without notice, even after an order has been submitted.

Some products may not be available in every Israeli city. Delivery limits may appear on the product page or during checkout.

Products containing fresh food, fruit, chocolate, or other sensitive items may change according to season and availability.

4. Product Replacements

If an item becomes unavailable, we may replace it with a similar product of equal or higher value.

We will try to keep the same gift style, flavour, size, and purpose. A known brand may be replaced with another suitable brand.

We may contact you when a major replacement changes the main character of the gift.

Small replacements do not normally require approval. This helps prevent delivery delays.

5. Product Descriptions and Images

We take reasonable care when preparing product descriptions, images, sizes, and contents.

Minor differences may occur because gifts are arranged by hand. The final basket may not look exactly like the website photograph.

Screen settings can also affect how product colours appear.

Decorative items shown in a photograph are included only when listed in the product description.

6. Food Information and Allergies

Product ingredients may contain or come into contact with common allergens. These may include nuts, peanuts, milk, eggs, wheat, soy, sesame, and sulphites.

Customers must check known allergies before ordering. Contact us before payment if you need ingredient or allergy information.

We cannot promise that a gift is free from traces of an allergen unless confirmed in writing.

Product labels supplied by the manufacturer provide the final ingredient and allergy information.

7. Kosher Products

Many products offered for delivery in Israel are kosher. Kosher standards and certifications can differ.

Customers who require a certain kosher certification must contact us before ordering. Do not rely only on the general product category.

Seasonal stock changes may affect the certification available for a replacement item.

8. Alcoholic Gifts

You must be at least 18 years old to order alcohol through GiftsInIsrael.com.

The recipient of an alcohol gift must also meet Israel’s legal drinking age. By ordering alcohol, you confirm that both conditions are met.

Alcohol purchased through the website is intended for personal use or gifting. It must not be purchased for unlawful resale.

An adult may need to accept and sign for the delivery. The driver may request proof of age or identity.

Alcohol will not be delivered when:

The recipient is under 18
No responsible adult is available
The recipient cannot provide acceptable age identification
The recipient appears intoxicated
Delivery would break local rules
The address has restrictions on alcohol deliveries

The customer remains responsible for selecting an appropriate recipient and address.

9. Prices

Product prices are shown in the currency displayed on the website.

Prices may include applicable taxes where stated. Delivery charges are shown during checkout or confirmed before payment.

Remote locations, urgent requests, restricted addresses, and special services may cost more.

We may change prices at any time. A price change will not affect an order already accepted and paid.

If an incorrect price appears because of a technical or human error, we may contact you before accepting the order. You can approve the correct price or cancel the order for a refund.

10. Discount Codes and Offers

Discount codes must be entered during checkout. They cannot normally be added after payment.

Offers may have expiry dates, product limits, order minimums, or delivery restrictions.

Only one discount code may be used per order unless stated otherwise.

We may cancel or refuse a discount that has been copied, misused, altered, or applied outside its stated terms.

11. Placing an Order

To place an order, select the product and provide the requested customer, recipient, delivery, and payment details.

You must review the following before payment:

Product selected
Recipient’s full name
Delivery address
City and postcode
Apartment, floor, or office details
Recipient’s telephone number
Personal message
Requested delivery date
Billing details

Submitting an order is an offer to buy the selected products. An automatic website or payment message does not always mean we have accepted the order.

The contract begins when we confirm that the order has been accepted for processing.

12. Order Acceptance

We may refuse or cancel an order before delivery when:

The product is unavailable
Payment is declined or reversed
The price is clearly incorrect
The address is incomplete or outside our delivery area
Fraud or misuse is suspected
The order may break alcohol or other legal rules
We cannot complete delivery safely
The customer does not pay an extra confirmed delivery charge

If we cancel an accepted order, we will refund the amount paid for the canceled item or service.

13. Payment

We accept the payment methods shown during checkout. These may include major credit cards and PayPal.

Payment providers may carry out security and fraud checks. They may reject or hold a payment under their own rules.

The customer must be authorized to use the chosen payment method.

We are not responsible for fees charged by your bank, card company, PayPal, or currency provider.

14. Payment Currency

The website may display prices in more than one currency. Currency conversion can change before payment.

The final amount appears during checkout. Your bank or payment provider may use a different exchange rate.

Any currency conversion charge made by your provider remains your responsibility.

15. Delivery Areas

Walwater Gifts Israel delivers to central, northern, and southern Israel.

Delivery is available to major cities and many smaller towns. Remote or restricted locations may need more time and an added fee.

Some products may not be available for every postcode.

Our Shipping Policy forms part of these Terms and Conditions.

16. Delivery Days and Times

Normal deliveries take place from Sunday through Thursday during business hours.

We do not usually deliver on Fridays, Saturdays, or public holidays.

The driver cannot promise a certain arrival time. Routes, traffic, weather, access rules, and daily order volume can affect timing.

Delivery hours may be extended during busy periods.

17. Delivery Dates

A delivery date selected or requested during checkout is a preferred date. It is not always a guaranteed appointment.

Some products are delivered within a stated period, such as two to six working days.

We will make reasonable efforts to meet the requested date. Delivery may arrive before or after that date.

Customers should order early for birthdays, company events, Rosh Hashanah, Hanukkah, Passover, and other busy periods.

18. Next Day Delivery

Next day delivery may be available in Tel Aviv and some central areas.

This service depends on the product, delivery address, payment time, stock, and daily capacity.

19. Delivery Information

The customer must provide a complete physical address and a working recipient phone number.

Required details may include:

Street and building number
Apartment number and floor
City and postcode
Company or hospital name
Department or ward
Entry code
Local telephone number
Business opening hours

We do not deliver to P.O. boxes.

Delivery to military bases may not be available. Contact us before placing such an order.

20. Delivery to Businesses and Hospitals

Business deliveries may be accepted by reception, security, a colleague, or another person authorized by the organization.

Hospital deliveries may be left at reception, a ward desk, or another approved point.

A signature from an authorized person at the address counts as proof of delivery.

We cannot control when a business or hospital gives the gift to the named recipient.

21. Recipient Not Available

If nobody is available, the driver may call or message the recipient.

The gift may be:

Left with reception or security
Accepted by a neighbor
Held for collection
Scheduled for another attempt
Returned to the delivery depot
Returned to Walwater Gifts Israel

The available option depends on the address, product, and delivery provider.

An extra charge may apply for another delivery attempt.

22. Incorrect Delivery Information

Walwater Gifts Israel is not responsible for failed or delayed delivery caused by incorrect customer information.

This includes:

Incorrect recipient name
Incomplete address
Missing apartment number
Wrong telephone number
Missing company name
Incorrect hospital details
Recipient moving from the address
Recipient refusing the order
Failure to answer delivery calls
Restricted access to the property

23. Returned Gifts and Redelivery

A gift may be returned when delivery fails because of incorrect details, recipient absence, or access problems.

The customer may need to pay a 50 ILS return charge. Original delivery fees and new delivery charges may also apply.

Food, fruit, chocolate, and other sensitive products may change during return transport. We cannot promise that returned items will remain suitable for redelivery.

Replacement products may be required before sending the gift again.

24. Several Items in One Order

Items ordered for the same address may arrive separately.

We cannot promise that all items will arrive at the same time or on the same day.

Separate products may be handled by different delivery partners.

25. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control.

These may include:

Severe weather
Floods, fires, or earthquakes
Road closures
Traffic disruption
Strikes or labour disputes
Power or internet failures
Government action
Security restrictions
War or civil unrest
Terrorism
Public emergencies
Courier network problems
Supplier failure
Public holidays

We will try to reduce the effect of such events and provide updates when possible.

26. Order Changes

Changes are only possible before preparation or dispatch. We cannot promise that every request will be accepted.

A price difference or extra delivery charge may apply.

27. Order Cancellations

You may request cancellation before the order enters preparation.

Cancellations are not accepted after the gift has been prepared, handed to the driver, or dispatched.

Perishable, personalized, branded, and made-to-order products may not qualify for cancellation once work has started.

28. Refunds

Approved refunds are returned to the original payment method.

Processing times depend on the bank, card company, or payment provider.

No refund is available after a parcel has been successfully delivered, except where required by law or where the product is proven faulty.

Delivery charges may not be refundable after dispatch or an attempted delivery.

29. Damaged or Incorrect Orders

Please provide:

Order number
Recipient’s name
Description of the problem
Clear photographs of the gift
Photographs of the packaging
Date the gift was received

Do not discard the product or packaging before we respond.

We may offer a replacement, partial refund, full refund, or another suitable solution. The remedy depends on the problem and applicable law.

30. Complaints

Send complaints to Info@SendGiftsInIsrael.com.

Include your order number and all useful details. Photographs may be required for product or delivery complaints.

We will review the complaint and respond within a reasonable time.

31. Corporate and Bulk Orders

Corporate orders may require different delivery dates, addresses, messages, or branding.

Large orders may need one to two weeks of preparation. Holiday campaigns may require more time.

The customer must provide a complete address list in the requested format.

Corporate orders may require a deposit, bank transfer, signed quote, or separate agreement.

Personalised company cards, ribbons, or branded items may not be cancelled after production begins.

32. Gift Messages

Customers may add a personal message during checkout.

Messages must not contain unlawful, threatening, abusive, hateful, obscene, or harmful content.

We may refuse to include a message that breaks these rules.

The customer is responsible for the wording and recipient details provided.

33. Customer Accounts

You must provide correct and complete details when creating an account.

You are responsible for keeping your password private. Do not share it with another person.

Tell us immediately if you believe someone has accessed your account without permission.

We may suspend an account when we suspect fraud, misuse, or a security risk.

34. Acceptable Website Use

You must not:

Use the website for unlawful purposes
Attempt to access another person’s account
Upload harmful software or code
Interfere with website security
Copy customer or business data
Submit false orders
Abuse staff, suppliers, or delivery partners
Post unlawful or harmful content

We may block access, cancel orders, or report unlawful conduct when needed.

35. Intellectual Property

The website design, text, photographs, product descriptions, logos, graphics, and other content belong to Walwater Gifts Israel or their licensed owners.

You may view and use the website for personal shopping.

You may not copy, republish, sell, alter, store, or distribute website content without written permission.

Walwater Gifts Israel and GiftsInIsrael.com names, logos, and branding may not be used without approval.

36. Website Availability

We try to keep the website accurate, safe, and available.

We do not promise that the website will always be free from errors, interruptions, or harmful software.

We may suspend access for maintenance, security, updates, or technical problems.

Customers should use suitable device security and current browser software.

37. Privacy

We process customer and recipient data under our Privacy and Cookie Policy.

Customers must have a lawful reason to provide another person’s delivery details.

We share recipient information with delivery and fulfilment partners when needed to complete the order.

38. Liability

Nothing in these Terms limits liability that cannot legally be limited.

Subject to applicable consumer law, Walwater Gifts Israel is not responsible for indirect losses, lost profits, lost business, missed opportunities, or data loss.

For business customers, our total liability connected with an order will not exceed the amount paid for that order, unless the law requires otherwise.

These limits do not affect mandatory consumer rights.

39. Customer Legal Rights

These Terms do not remove any consumer rights provided by applicable law.

If a clause conflicts with a mandatory legal right, that right will apply.

Other parts of these Terms will remain valid.

40. Third Party Rights

A person who is not part of the agreement between the customer and Walwater Gifts Israel cannot normally enforce these Terms.

This does not affect the recipient’s rights under applicable consumer or product safety laws.

41. Changes to These Terms

We may update these Terms when our services, prices, providers, or legal duties change.

The newest version will appear on GiftsInIsrael.com with an updated date.

Changes apply to new orders placed after publication. The terms accepted during checkout continue to govern an existing order.

42. Governing Law

These Terms are governed by the laws that apply to Walwater Gifts Israel subject to mandatory consumer rights in the customer’s country.

Consumers may have the right to bring a claim in the courts available under applicable consumer law.

Business customers agree that disputes will be handled by the competent courts in Slovakia, unless a written agreement states otherwise.

43. Entire Agreement

These Terms, together with the accepted order, Shipping Policy, Privacy Policy, and any written quote, form the agreement between the customer and Walwater Gifts Israel.

If part of these Terms is found invalid, the remaining sections remain in effect.

A delay in enforcing a right does not mean that right has been given up.

44. Contact Information

Questions, changes, cancellations, or complaints should be sent to:

Walwater Gifts Israel

Website: GiftsInIsrael.com

Email: Info@SendGiftsInIsrael.com

US: +1-269-216-9989

EU: +386-30-918162

10 Excellent Reasons For Walwater Gifts Israel

We are an Israeli provider with delivery across Israel

We ship our gifts to Israeli cities, such as Jerusalem, Tel Aviv, Haifa, Ashdod, Bat Yam, Beersheba, Hadera, Herzliya, Hod HaSharon, Holon, Karmi’el, Kfar Saba, Modi’in, Nazareth, Ness Ziona, Netanya, Petah Tiqwa, Ra’anana, Ramat HaSharon, Rehovot, Rishon Leziyyon, Rosh Ha’Ayin, Tiberias, Yavne, and other locations in Israel.

Walwater Gifts Israel is an original gifts manufacturer, without a middleman fee

GiftsInIsrael is an original gift producer; every gift is handmade in our warehouse.

We have more than 10 years of experience

For more than 10 years, we have done our best to keep all our customers happy and satisfied.

Fast delivery

Deliveries from our warehouse throughout Israel result in faster delivery times.

Low shipping charges

Due to our central location in Israel, we provide low shipping charges for Israel, and we guarantee no hidden delivery costs.

All our Gift Baskets contain well-known trademark products

Selecting only the finest brands, no supermarket food brands, because we believe gift baskets should be something special.

We test all wines and foods before we put them in our gifts

All our wines are tested and approved by the management and the staff (no, we’re not constantly drunk, but a glass or two of wine is perfect for inspiration).

Branded gifts

Walwater Gifts Israel may offer branded gifts. We can customize the entire gift with your company logo, name, ribbons, and more.

Additional gifts available – add-ons

We understand that we cannot always fit all needs, which is why we offer additional gifts for each gift basket in our range. Add as many bottles of wine, Teddy bears, or other gifts with no extra shipping charges – personalize it! And we have free cards!

Gift baskets for every occasion

GiftsInIsrael offers gifts & gift baskets for every holiday and occasion in Israel.